Return and Refund Policy

Return and Refund Policy

Return and Refund Policy image

At CarZelo, we want you to be completely satisfied with your purchases. Here is our return and refund policy to inform you about the conditions and procedures associated with returns:

  1. Return Period
    • You have a 15-day window from the date of receiving your order to initiate a return.
    • Returned items must be in their original condition, undamaged, and with their packaging intact.
  2. Eligibility Criteria
    • Customized products are not eligible for return unless they are defective or damaged.
    • Clearance or sale items may have different return policies.
  3. Return Process
    • To initiate a return, please contact our customer support team.
    • You will receive instructions on how to return the item.
    • Once we receive the returned product, we will inspect it and process your refund.
  4. Refund
    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow a few business days (about 07 days) for the refund to reflect in your account.
  5. Shipping Costs
    • Shipping costs for returning an item are the responsibility of the customer unless the return is due to a mistake on our part.
  6. Damaged or Defective Items
    • If you receive a damaged or defective item, please notify us immediately.
    • We will arrange for a replacement or issue a refund, depending on your preference.
  7. Contact Us
    • If you have any questions or need assistance with a return, feel free to reach out to our customer support team.

Thank you for choosing CarZelo. We appreciate your trust in our products and services! 🚗✨

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