Return and Refund Policy
![Return and Refund Policy image](https://carzelo.com/wp-content/uploads/2024/03/234fe80a-c887-4391-9adb-3bd5021f82af-300x300.jpg)
At CarZelo, we want you to be completely satisfied with your purchases. Here is our return and refund policy to inform you about the conditions and procedures associated with returns:
- Return Period
- You have a 15-day window from the date of receiving your order to initiate a return.
- Returned items must be in their original condition, undamaged, and with their packaging intact.
- Eligibility Criteria
- Customized products are not eligible for return unless they are defective or damaged.
- Clearance or sale items may have different return policies.
- Return Process
- To initiate a return, please contact our customer support team.
- You will receive instructions on how to return the item.
- Once we receive the returned product, we will inspect it and process your refund.
- Refund
- Refunds will be issued to the original payment method used during the purchase.
- Please allow a few business days (about 07 days) for the refund to reflect in your account.
- Shipping Costs
- Shipping costs for returning an item are the responsibility of the customer unless the return is due to a mistake on our part.
- Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately.
- We will arrange for a replacement or issue a refund, depending on your preference.
- Contact Us
- If you have any questions or need assistance with a return, feel free to reach out to our customer support team.
Thank you for choosing CarZelo. We appreciate your trust in our products and services! 🚗✨